Privacy Policy

1. Information We May Collect

Depending on how you use our website, the information collected may include:

• Contact details, such as your name, email address, and telephone number, when you provide them.
• Order and transaction-related information needed to process purchases and provide customer support.
• Billing and shipping details submitted during checkout.
• Messages and information you send when contacting our team.
• Technical information, such as browser type, device information, IP address, and website activity, where collected by the website or its services.
• Cookie and preference information, where applicable.

The information collected depends on the features you use and the settings of the website and its plugins.

2. How We May Use Information

Personal information may be used, where appropriate and legally permitted, to:

• Process and manage orders.
• Communicate about purchases, enquiries, and customer support.
• Maintain, operate, and secure the website.
• Detect suspicious activity and help prevent fraud.
• Meet applicable legal and accounting obligations.
• Improve website functionality and performance where appropriate.

3. WooCommerce, Orders & Payments

Our store uses WooCommerce to provide online shopping functionality. Order information may be processed by the website and relevant service providers to manage checkout, payments, fulfilment, and customer support.

Payment processing depends on the payment methods and providers enabled at checkout. Review the applicable provider’s privacy terms before submitting payment information. Do not email passwords, full payment card details, or private payment credentials to our team.

4. Cookies & Similar Technologies

The website may use cookies or similar technologies to support essential site functions, maintain shopping-cart sessions, remember preferences, improve performance, or provide analytics where enabled.

Cookie use depends on the plugins, integrations, and settings active on the website. You can manage cookies through your browser settings. Blocking certain cookies may affect shopping-cart or checkout functionality. Where required by law, applicable consent controls should be provided for non-essential cookies.

5. When Information May Be Shared

Information may be shared with relevant parties when necessary for legitimate and lawful operations, such as:

• Website hosting and technical service providers.
• Payment processors and fraud-prevention services.
• Shipping or fulfilment providers, where applicable.
• Professional advisers or public authorities where legally required.

The information shared should be limited to what is reasonably necessary for the relevant purpose, subject to applicable legal requirements.

6. Data Retention

Information may be retained for as long as necessary for the purposes described in this policy, including order management, customer support, security, dispute resolution, and legal or accounting obligations. Actual retention periods depend on the type of information and applicable requirements.

7. Data Security

Reasonable technical and organisational measures should be used to help protect personal information. However, no website, transmission method, or electronic storage system can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, object to certain processing, withdraw consent where processing relies on consent, or request a copy of your information.

To submit a privacy enquiry, email sales@astro-peptides.com. We may need to verify your identity before acting on a request and may retain certain information where the law permits or requires it.

9. International Data Transfers

Depending on the location of our hosting, service providers, and customers, information may be processed in countries other than the country where it was collected. Where required, appropriate safeguards should be used for international transfers.

10. Children’s Privacy

This website is not intended to collect personal information from children in violation of applicable law. If you believe a child has provided personal information inappropriately, contact us so the matter can be reviewed.

11. Changes to This Policy

This policy may be updated to reflect changes in website functionality, business practices, or legal requirements. The current version will be published on this page. Please review it periodically.

Contact About Privacy

For privacy questions or requests, contact:

Website: astro-peptides.com